Frequently Asked Questions

QUESTION:  

Are these items really from the studios and networks?

ANSWER:      

Absolutely. We’re the only remaining authenticator website that can claim our items come directly from the studios and networks that produced the movie or show. When your item arrives, you can be sure that it came from the set to your door.

QUESTION:  

So you can prove they’re real?

ANSWER:      

We’ll provide you with a signed Certificate of Authenticity for every item. 

 

QUESTION:  

Do the wardrobe sizes match what I typically find in a store?

ANSWER:      

Yes-ish. The one thing to remember is some of these were tailored to the actor or

actress who wore them. So it might be a medium, but it might also have been taken in

or let out somewhere.

QUESTION:  

I won!

ANSWER:      

Not a question, but we get you. Congrats! Here’s what happens next. You’ll get an

email outlining what to do. We will bill the on-file credit card, unless you’d rather pay by

cash, PayPal, check or wire transfer—just let us know as soon as we deliver your

invoice.

HEADLINE:   

SHIPPING AND DELIVERY

QUESTION:  

How does shipping work?

ANSWER:      

We have a team for that. You are also welcome to make other arrangements. Whether we ship to you, or if you make other arrangements, we include a $14.95 handling fee on all items ($24.95 for international delivery). Large items may require an additional fee.

Our shipping department sends all items individually by UPS, and only one item per package, if you buy multiple auctions. We’ll send you a tracking number so you can follow your package all the way to your door. If you’d like to pick your item(s), we’re located in in Marina del Rey, CA. Select that option at checkout and we will be in touch.

QUESTION:  

How much does it cost to ship?

ANSWER:      

It depends on the size of the item, its weight, and its destination.

QUESTION:  

How long does it take to ship?

ANSWER:      

Up to six weeks, but we can do rush deliver in case you need to show it off STAT.

QUESTION:     

Can you ship to a P.O. box?

ANSWER:      

Yes

QUESTION:  

Can you ship outside the United States?

ANSWER:      

Yes. There is a handling charge of $24.95 per item for international shipments, plus shipping fees (and in case it applies to you, tariffs, import fees or other requirements imposed by your country’s government). In the event that you refuse to accept a shipment and the item is returned to us, you will be subject to a charge of 25% of the purchase price of the returned item, plus all shipping shipping charges incurred in the shipment and return shipment of the item. The balance of the price paid for the item and related fees will be issued only as a credit in our store.

QUESTION:  

Are there other fees beyond what the listing price says, shipping and taxes (in California only)?

ANSWER:      

No, the SSRP price provided to you includes our buyers premium and insurance fees.